Case studies

The Guestbook is driving real results for independent hotels.

Our partners have leveraged Cash Rewards to reduce OTA dependence, increase repeat bookings, and deliver exceptional guest experiences that create guest loyalty.

Luxurious hotel room with a large bed, beige and gold decor, a bench at the foot of the bed, a wall-mounted TV separating the sleeping area from a workspace with a computer desk.

Our partner success stories

Oxford's hidden gem goes direct

Boasting Oxford’s largest guest rooms, this hotel is ideal for both nature and city lovers. Set in a leafy residential neighborhood just a short walk from the city center, it’s perfectly located for business and leisure, with shopping, museums, and the River Thames nearby.

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Enduring elegance, measurable success

Located in Midtown Manhattan, Lotte New York Palace is an iconic luxury hotel celebrated for its timeless elegance, exceptional service, and refined guest experience. Since partnering with The Guestbook in 2016, the property has seamlessly integrated loyalty rewards.

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Breaking free from otas

Perched above the Caribbean Sea, El Conquistador Resort is Puerto Rico’s iconic luxury destination, drawing global travelers with world-class amenities and sweeping views. Like many resorts, it faced a familiar challenge: heavy reliance on OTAs eroding margins.

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Driving revenue with targeted offers

The Slate Phuket sought to grow its direct bookings while tapping into a strong international traveler base. They implemented The Guestbook’s Email Capture Plugin on its homepage and introduced a compelling Member Deal offering an exclusive discount for members.

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Direct connections, elevated loyalty

Original Group joined forces with The Guestbook just six months before the COVID-19 pandemic brought the global hospitality industry to a standstill. While the initial results were promising, the partnership skyrocketed after reopening in an uncharted market.

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Rewarding guests while preserving value

Grand Case Beach Resort has always positioned itself as a premium hospitality provider. By joining The Guestbook, Grand Case Beach Club found a solution that aligned with their brand philosophy-offering meaningful incentives to repeat guests without devaluing their rates.

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Transforming loyalty into revenue gold

ARCOTEL Hotels has built a strong reputation by prioritizing the needs and comfort of its guests. Expanding the reach of the Cash Back Rewards program to include more hotels worldwide further benefited both ARCOTEL Hotels and The Guestbook.

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Using loyalty to power lasting success

Basecamp Resorts took a bold step forward by partnering with The Guestbook to launch the Explorer’s Club Loyalty Program designed to strengthen brand loyalty. This innovative initiative creates a sense of belonging that transforms each visit into a memorable journey.

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Smart loyalty, higher profitability

The LINE Hotels, a collection of uniquely local lifestyle hotels located in Los Angeles, Washington DC, and Austin, partnered with The Guestbook in to drive direct bookings, strengthen guest loyalty, and increase profitability through cost-effective digital strategies.

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